We understand your unique challenges
When billing from a water, gas or electric meter, we understand the unique challenges you face. We understand your need to manage changes on a daily or even hourly basis and have built our system anticipating and being able to accommodate those changes. For example, last minute changes to add new rate codes on a bill, changing the look and feel of the bill and or creating a new billing template from scratch are common and we have the expertise to manage these needs in an efficient and timely manner.
Integration of our technology platform into your workflow will help to modernize and streamline your communications process as well. Improving internal Customer Service response times to your customers, having an internal electronic audit trail and insert and onsert management are common areas help in.
The suite of services we offer will allow you to communicate with your customers across a variety of channels, based on their unique preferences. This could be a direct mail piece such as a water quality report, boil water notice, tax statements and more, or a printed bill, eStatement, text message notification.